Legal
Privacy Policy
Last updated: 30 September 2026
1. Who we are
Page & Pixel is a web design studio based in Hornchurch, Essex, United Kingdom, building animated websites. We are responsible for the personal data described on this page (the “controller” under UK data protection law).
You can contact us about anything on this page at hello@pagepixel.co.uk.
In short: we only collect what you choose to send us, we use it to reply to you and to work on your website, we never sell it, and this website does not use cookies or tracking.
2. What we collect
When you send an enquiry through our form, we receive:
- Your name
- Your business name
- Your email address
- Your phone number, if you give it
- Your current website address, if you give it
- What you need (the option you pick)
- What you tell us about your business
When you email us or message us on WhatsApp, we receive your message and the contact details that come with it (your email address, or your WhatsApp name and number).
When you visit the website, our hosting provider automatically records basic technical information, such as your IP address, browser type and the pages requested, to deliver the site and keep it secure. We do not use this to identify you.
We do not ask for payment details, passwords or any special category data (such as health information) through this website.
3. How we use it, and why we are allowed to
- To reply to your enquiry and give you a quote. This is a step you have asked us to take before any agreement, which is our lawful basis.
- To build and deliver your website if we work together, under our agreement with you.
- To keep the website working and secure (the technical information above), which is in our legitimate interests.
- To keep business and accounting records, where the law requires us to.
We will not add you to a mailing list or send you marketing unless you ask us to.
We never sell, rent or share your personal data with anyone for their own marketing.
4. Who helps us
We use a small number of trusted services to run the website and our email. They handle your data only to provide their service to us:
- Netlify hosts this website and receives enquiry form submissions, which are then emailed to us.
- Google Workspace provides our email inbox (hello@pagepixel.co.uk), where enquiries arrive.
- WhatsApp (Meta) carries any messages you choose to send us there, under WhatsApp’s own privacy policy.
Some of these services store data outside the UK, including in the United States. Where that happens, the transfer is protected by safeguards recognised under UK data protection law, such as the UK’s approved contract clauses.
5. How long we keep it
We keep enquiry details for up to 12 months from your first contact if we do not go on to work together. If we do work together, we keep project communications for up to 3 years after the project ends, and financial records for as long as the law requires. You can ask us to delete your data sooner at any time (see section 7).
6. Cookies
This website does not use cookies. It does not store anything on your device, it does not use analytics, advertising or tracking tools, and it does not load anything from other companies (even the typeface is served from our own website). So there is no cookie banner.
If we ever add something that uses cookies or tracks visits, we will ask for your permission first and update this page.
7. Your rights
Under UK data protection law (UK GDPR), you have the right to:
- Access a copy of the data we hold about you
- Correct anything that is wrong or incomplete
- Delete your data
- Restrict how we use it
- Object to how we use it
- Take your data with you (data portability)
To use any of these rights, email hello@pagepixel.co.uk. We will reply within one month. There is no charge.
8. Keeping it safe
The website is served over an encrypted connection (HTTPS), the enquiry form has spam protection, and access to our inbox and accounts is limited and protected.
9. Changes to this policy
If we change how we handle personal data, we will update this page and the date at the top.
10. Questions and complaints
If you have a question or you are unhappy with how we have handled your data, please contact us first at hello@pagepixel.co.uk and we will put it right.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.